Communications 9-1-1


MISSION

As the first link in the chain of Public Safety, it is our mission to provide courteous, reliable and professional service to the citizens and visitors of Laurens County. We will support all Public Safety agencies with superior communications services through the use of state-of-the-art equipment, effective ongoing training, caring and dedicated employees and by actively seeking ways to improve. To provide our citizens and visitors with a reliable, state-of-the-art, Enhanced 9-1-1 system, manned by well‑trained, courteous call-takers. We will provide timely, lifesaving assistance in all emergencies. We will handle non-emergency calls efficiently and provide accurate information to internal and external callers. We will make timely and accurate changes to the telephone database.

OBJECTIVES

To provide the highest level of emergency communications service possible by:

  • Hiring and retaining qualified staff and providing the best possible training
  • Answering each 911 call promptly as possible
  • Providing appropriate pre-arrival instructions
  • Utilizing the most technologically advanced systems possible and affordable
  • To achieve 100% efficiency of 911 for emergency calls through public education

 

ABOUT

All communications for Public Safety for Laurens County are handled by the county’s E-911 communications center. The communications center dispatches for EMS, all volunteer fire departments, the sheriff’s department, the City of Laurens fire and police departments, and the City of Clinton Public Safety Department.and regional emergency air transport services. This allows for an enhanced and more coordinated form of initial call intake, call dispatching, field communications not only for all emergency services within the county. The communications center is staffed with 6 personnel per shift working 12 shifts.