Communications E-911

Welcome to Laurens County E-911 Center’s web page.  We hope your visit will be pleasant and informative.

The E-911 Center’s primary obligation lies in establishing and maintaining an up-to-date technologically advanced E-911 system.  The Center currently answers approximately 152,500 telephone calls a year.

All communications for Public Safety within Laurens County are handled by the county’s E-911 communications center. The communications center dispatches for Laurens County EMS, all Laurens County volunteer fire departments, the Laurens County Sheriff’s department, the City of Laurens fire and police departments, the City of Clinton Public Safety Department, Presbyterian College Public Safety Department and regional emergency air transport services. This allows for an enhanced and more coordinated form of initial call intake, call dispatching and field communications for all emergency services within the county. The communications center is staffed with 6 personnel per shift, working 12 hour shifts.

Mission

As the first link in the chain of Public Safety, it is our mission to provide courteous, reliable and professional service to the citizens and visitors of Laurens County. We will support all Public Safety agencies with superior communications services through the use of state-of-the-art equipment, effective ongoing training, caring and dedicated employees and by actively seeking ways to improve. To provide our citizens and visitors with a reliable, state-of-the-art, Enhanced 9-1-1 system, manned by well‑trained, courteous call-takers. We will provide timely, lifesaving assistance in all emergencies. We will handle non-emergency calls efficiently and provide accurate information to internal and external callers. We will make timely and accurate changes to the telephone database.

Laurens County 911 has made a commitment to provide the citizens of Laurens County with the fastest and most efficient response to emergency calls possible.  In our county-wide centralized Public Safety Answering Point (PSAP), highly skilled telecommunicators using the most advanced technology available will accomplish this goal and meet the ever-changing situations of emergency communications.

Objectives

To provide the highest level of emergency communications service possible by:

• Hiring and retaining qualified staff and providing the best possible training
• Answering each 911 call promptly as possible
• Providing appropriate pre-arrival instructions
• Utilizing the most technologically advanced systems possible and affordable
• To achieve 100% efficiency of 911 for emergency calls through public education

Contact Us:

Chris McCord

E-911 Director

321 S. Harper St. | P O Box 1396
Laurens, SC 29360

864-984-0812

864-984-0900

[email protected]

9 AM – 5 PM / M – F